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Creating Exceptional Experiences for Spanish-Speaking Callers
If you’re a small business owner hoping to broaden your customer base, appealing to Spanish speakers may be a sound move. The United States is home to 41 million native Spanish speakers and an...
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Webinar: Capturing & Converting Phone Leads
With all the ways we have to communicate today, it may surprise you to learn the phone is still the preferred method for customers to interact with businesses. In fact, companies big and small are...
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8 Telephone Touchpoints for Exceptional Caller Experiences
What is your caller journey like? Does your phone experience create the best impression of your business? Make the most of these 8 telephone touchpoints to delight first-time callers and returning...
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8 More Telephone Touchpoints for Delighted Callers
Even a short phone conversation is full of opportunities to make a great impression. Help set your business apart from the competition by paying attention to these eight telephone touchpoints—and don’t...
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Paging Dr. Ruby Episode 9: Setting Yourself Apart with Personal Connections
Customers have many options when choosing a product or service so why not set yourself apart with personal connections? Ruby client Pete recently asked: “I loved your advice for creating the best...
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WOW Story: A Memorable Musical Connection
A little question like “What are you up to this weekend?” can be a way to break the ice, make casual chitchat around the watercooler, or learn a bit more about an acquaintance. And as Ruby®...
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How to Build a Foundation for Small Business Growth
If you’ve checked out recent episodes of Paging Dr. Ruby, you’re already familiar with the Ruby Service Pyramid®—our roadmap for success at Ruby® Receptionists. If you’re looking to create a service...
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Before the Phone Call: How Content Marketing Can Help Build Leads
You know there’s power in phone calls. Hearing a customer’s tone, inflection, even their word choice helps you make meaningful connections, learn something new, increase your networking or close a...
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Webinar: How to Create Raving Customers that Grow Your Business
As a small business owner, you most likely understand the opportunities and value delivering a top-notch customer experience presents. More and more, that customer experience starts on the phones. If...
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How Consistency Carves a Pathway to Legendary Service
What separates your business from the competition? What’s your differentiator? At Ruby® Receptionists, we strive to set ourselves apart by delivering legendary service. To ensure we’re always working...
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Webinar: The Insider’s Guide to Hiring a Virtual Receptionist
When Ruby® Receptionists was founded in 2003, “virtual receptionist” was a relatively unknown term. Today, virtual receptionist services abound, and choosing the right one for your business can feel...
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Emotional Intelligence: The Customer Service Super Star
In any role where you communicate with others, emotional intelligence is the name of the game. When everybody has a cell phone, and we can interact with people at any time of the day, it’s harder than...
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WOW Story of the Month: Queen of Everything
Like most businesses, Ruby receives a huge flow of incoming emails each day. To help us manage our general inbox, we have a dedicated group to sort through each and every email—our Happiness Concierge...
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5 Ways to Cultivate Customer Delight
If you consider “fine” a four-letter word, and “good enough” just doesn’t cut it for your business, today’s post is for you. We’re exploring two middle levels of the Ruby Service Pyramid, Foster...
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Harnessing the Written Word for Small Business Success
In any given month, more than 1 billion users worldwide log on to Google to search for information. More than 1 billion users open their Gmail accounts, and more than 1 billion users are watching...
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7 Things Every Small Business Should Automate
What if you could save time, improve efficiency, and provide your customers with a better experience, all while actually taking work off your plate? Automation is the tool of the innovative business....
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WOW Customers by Delivering the Unexpected
The Ritz-Carlton is famous for anticipating the needs of their guests, winning dedicated lifelong customers in the process (and getting some pretty great press). How do their employees achieve the...
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Ruby Named Finalist in Growth Stage Category Award
It’s no accident that two of Ruby’s 5 Core Values are “Grow” and “Innovate.” We purposefully selected these two values because they’re key to delivering exceptional service to our customers, as well...
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3 Overlooked Soft Skills that Set Your Customer Service Apart
When it comes to customer service, soft skills are the keys to success. Working with people requires a certain level of emotional intelligence and people skills. While these skills can’t be quantified...
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WOW Story of the Month: A Little Comfort Goes a Long Way
Ruby customer, Jonathan Whistman, received a call that you never want to get: his coworker, Kellie, had been in an accident. A major one. Miraculously she sustained only extensive bruising and...
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