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WOW Story of the Month: A Very Sweet 16
At Ruby, our virtual receptionists strive to make meaningful connections over the phone every day, but it’s not often we get the opportunity to meet our clients face-to-face. Naturally, we jump at the...
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Client Spotlight: Red Carpet Learning Systems
When we began answering calls for Red Carpet Learning Systems in 2010, we didn’t know we had found a kindred spirit in Founder and CEO, Donna Cutting. Like Ruby, Donna has a passion for customer...
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4 Tips for Creating Community During the Holidays
The holiday season is well upon us! Doesn’t it always seem like it sneaks up out of nowhere? This time of year brings equal measure joy and stress, so with that in mind we’ve compiled a handful of...
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The Story of Rubyland
Winter can be a tough time of year for employee morale. The days are shorter, mornings are darker, and the weather outside is anything but cheery. It is the perfect time to kick your employee...
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Kick the Multitasking Habit To Increase Productivity
We’re all guilty of it. You’re probably doing it right now—skimming your email and stopping to answer an employee’s question—as you attempt to read this post. MULTITASKING—the great myth of the 21st...
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5 Hacks to Start Your Day Off Right
The way your morning goes can have a real impact on your day—and your productivity. These five simple habits will kick start your day: 1. Put things in their place. What’s the saying? “Clean house,...
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How to Overcome Your To-Do List Anxiety
One of the great ironies of the modern workplace is how much time we spend trying to make our systems work for us rather than against us. So often, the systems meant to help us instead leave us...
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Client Spotlight: New Wings Counseling
Life can throw you all sorts of curve balls and, sometimes, you just need someone to remind you it doesn’t have to be so hard. This is what motivated Jenise Harmon to start her business, New Wings...
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Ruby Founder & CEO to Host February’s EO Talks
Taking the “road less traveled” as an entrepreneur or small business owner doesn’t have to be a lonely venture—particularly when there are others who can offer advice from the lessons they’ve learned...
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WOW Story: Tackling the Midweek Slump
This WOW story begins, as many at Ruby do, with a phone call. It was a typical Wednesday when receptionist Peggy received a call for Ruby client Pam. Before taking the call, Pam asked Peggy how she...
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5 Positive Phrases You Should Steal
Words are powerful. They can create connections or put distance between folks; they can result in appreciation or frustration. At Ruby, we’ve found careful and positive phrasing leads to gratifying...
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Plan Your Year with Insights from Ruby’s Data
Call data is the backbone of an organization like Ruby, where we look to the information to help direct staffing and ensure we’re providing the best experience for callers. In addition to keeping Ruby...
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5 Meeting Tips Guaranteed to WOW
Let’s face it—meetings are not everyone’s cup of tea. We all have our own hang ups and frustrations but the major complaint I’ve heard most often is meetings don’t always feel productive. This could...
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Are You Overlooking a Critical Piece of Customer Service?
I think we can all agree customer service is important. Statistic after statistic has shown consumers are willing to spend more on a service or product if they believe it will result in a better...
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Paging Dr. Ruby Ep. 7: Delivering a Great Experience for Mobile Callers
Did you know that since 2011, U.S. businesses have seen a 130% increase in calls from folks searching on their mobile phones? This is great news for small businesses who are often located nearby—which...
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Ruby Founder & CEO to Speak at Exclusive Montgomery Summit
Ruby’s combination of real, human connections powered by smart technology has gained us national recognition and helped us achieve double-digit growth year after year. And next week, Ruby’s founder and...
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7 Years in the Top 100 Best Companies in Oregon
It’s rare for a company to sustain double-digit growth year after year, while maintaining a close-knit culture. Being named a top 10 “Best Company to Work For in Oregon” for the seventh year in a row...
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Come Say Hello at ABA Techshow March 17-18th
Rubys like nothing more than to make personal connections—especially when it’s face to face! Next week, several members of our team will be in attendance at the American Bar Association’s annual...
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Client Spotlight: Museum Hack
When your company’s mission is to produce customized, unique experiences for your customers, it’s important to deliver personalized service from the outset. For Nick Gray, Founder and CEO of Museum...
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We’re In the Middle of an Inbound Call Renaissance—Are You Ready?
How cool are smartphones? These little computers allow us easy access to a wealth of information and services, and although we may rely on them more than we’d like, there’s no doubt about their...
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