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Channel: Ruby Receptionists - The Watercooler
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No answer? No problem! How to Respond Confidently to Any Question

Photo by tinyfroglet The Ruby® Receptionists team fields lots of questions from callers each day. Many of them our virtual receptionist team can answer (with the help of client-provided FAQs), but some...

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Let “May I” Make the Difference in Your Customer Conversations

Add a little “may” to your day, every day! Although they’re little, the words “May I” can make a big impact on your conversations with customers and potential clients. Adding this polite twosome to...

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Can’t Connect a Call? Here’s How to Still Make a Great Impression

  We love blog comments, and recently received a comment on this post from our reader Joe. Joe was wondering about the best phrasing to use when you’re not able to connect a caller to the person...

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Paging Dr. Ruby: Are Callers Sick of Your Questions?

How much information should a receptionist gather from callers before transferring them? Collecting detailed information from a caller can be helpful, but asking too many questions often leads to...

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Paging Dr. Ruby: What’s Your Phone(side) Manner?

We received a wonderful comment from blog reader Samantha requesting a bit of advice. Says Samantha, “I’m the nicest person, but sometimes my choice of words makes me seem rude or in a hurry.” We’re...

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Ergo On the Go: Optimize Your Workspace No Matter Where You Are

When you’re in an office environment, it’s easy to create an ideal work space. Your chair will always be just so, your keyboard and screen at the optimal heights. In other words, your environment...

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Paging Dr. Ruby: How Can I Make the Most of My Service?

Dear Dr. Ruby, What sorts of things can I do on my end to optimize my use of Ruby? Are there any settings or updates I can use to make sure I’m getting the most bang for my buck? Are there services...

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WOW Story of the Month: Birds of a Feather

Image Credit: Scott Woods-Fehr via Flickr The connections humans make with each other come in all forms—where we live or grew up, what we do for living, our passions and interests, etc. These are the...

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Making the (Office) World Go Round: The Office Champion

I follow the same routine each morning when I arrive at the Ruby office. I unload my bike bag at my desk, connect my laptop to my external screen, and then head to the break room for my morning tea....

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When Your Laptop Is Your Office: Preparing To Go Mobile

A mobile office gives you a level of autonomy you can’t achieve in a traditional office. While this can be liberating, it can also be inconvenient if you’re not equipped with the equivalent of items...

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The 5 Universal Truths of an Organized Office

Ah, paper. It’s a seemingly ubiquitous and never-ending aspect of business life. We have come a long way from typewritten receipts and library card catalogs, but despite our modern use of computers...

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A Lesson in Growth: Learn To Lead Yourself Before Others

At Ruby Receptionists, we believe in and honor five core values: Foster Happiness, Create Community, Innovate, Practice WOW-ism, and Grow (my personal favorite). As someone who thirsts to learn and...

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Paging Dr. Ruby Ep. 4: Using Tone to Create Connections

Your tone of voice quite literally sets the tone for each call you answer. By speaking in a warm, friendly tone, you encourage callers to be friendly in return. This episode of Paging Dr. Ruby focuses...

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Ruby’s Guide to Vacation Autoresponders

Vacation season is here—time to kick back, relax, and reply to client emails from a new and exotic location. Wait—what? No! Cut the proverbial cord with your work email account during your next...

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Client Spotlight: Drake Law, PLLC

We’ve had the pleasure of answering calls for Drake Law, PLLC, since October 2014. We’re excited to share our interview with owner and attorney, Lindsey Drake, in today’s Client Spotlight! Tell us...

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Spreading the Ruby Love Wherever We Go

One of the most joyful things about being a Ruby is connecting with our amazing clients on a daily basis. We like to think of ourselves as part of their team, and in many cases, come to know them as...

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The Solopreneurs Guide to Celebrating ‘Hug Your Boss’ Day

Being a solopreneur can sometimes be a lonely business. A prime example? National Hug Your Boss Day. After all, who will give you your hard-earned pat on the back on September 4, 2015? Ruby, of...

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6 Tips For Preserving Your Creative Edge

As children, creativity was not only encouraged—it was embedded in our day. Between recess, art projects, band practice and after-school activities, our creative minds had plenty of opportunities to...

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Client Spotlight: RambeckLaw

You end up wearing many hats when you strike out on your own, handling everything from customer service and billing, to ordering supplies and answering the phone. All those distractions can add up and...

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Paging Dr. Ruby Ep. 5: Handling Frustrated Callers

Everyone has bad days now and then, and that includes your callers. So we weren’t surprised when we received this question from Ruby fan, Michael: “As the owner of a small company, there’s nowhere...

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